JOB OF THE DAY: HOUSEKEEPER
SAGE HOSPITALITY IS HIRING FOR A HOUSEKEEPER IN AUSTIN, TEXAS
Requisition Number: 2649335
Position Title: Housekeeper
Property Name: Doubletree Austin
POSITION FOCUS
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Cleans and prepares
guest rooms and public areas by meeting established standards of cleanliness
and propriety to assure guest satisfaction and maximize revenues.
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SERVICE CULTURE FOCUS
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To support Sage’s
Vision of being recognized by our customers as the best in our business
through ensuring a culture that “makes the ordinary extraordinary!” You
should champion this culture in every touch point of our business from our
associates, guests, owners and communities. The service and courtesy you
extend and promote on a daily basis will ensure a healthy and productive
culture of serving others with excellence.
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ESSENTIAL RESPONSIBILITIES
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Retrieves items from
shelves and storerooms, sets up cleaning cart with supplies, constantly
maintaining carts and
storerooms in a clean
and orderly fashion to enhance efficiency and ease of cleaning rooms.
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Cleans and wipes windows,
doors, walls, closets and fixtures in rooms, public areas and hallways, often
using ladders or stools to clean hard to reach areas, in order to maintain a
clean, presentable and attractive facility at all times. Washes shower walls
and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes,
cleans mirrors, sink(s) and walls in order to have clean and sanitary guest
and public restrooms.
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Replaces towels, soaps
and all room amenities and restocks literature that has been removed by
previous guest or is soiled and torn to ensure adequate supply for arriving
guests.
Washes all hard floor
areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
Dusts and polishes all
furniture, fixtures and wall hangings including using a duster to reach vents
and ceiling corners to remove dust and cobwebs.
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Strips bed of all
linen and remakes with fresh, checking bedspread, blankets and bed pads for
cleanliness, replacing if soiled.
Lifts mattresses to
check for soil between mattresses and under bed.
Checks closet for
cleanliness, wiping closet door, handle and overhead shelves and restocking
the guest room supplies such as hangers, extra blankets and pillows.
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Vacuums rooms, public
areas and hallways, operating vacuums weighing up to 25lbs., and
lifting/moving heavy furniture in order to vacuum entire area of carpet
including underneath furniture and hard to reach areas.
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Inspects all door and
window locks to ensure they are in working order and immediately alerts
management to an unsecured or unsafe situation for the safety of guests and
employees.
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Inspects all room
equipment (TV, lights/lamps, faucets, radios) to ensure proper working order
and immediately reports all room status and room maintenance deficiencies, in
writing, to the Executive Housekeeper for prompt repair/resolution.
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Secures and maintains
custody of equipment, keys and supplies at all times in order to protect and
preserve hotel property.
Maintains a friendly,
cheerful and courteous demeanor at all times.
Performs other duties
as assigned, requested or deemed necessary by management.
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OTHER RESPONSIBILITIES
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Assists the laundry
department by retrieving soiled linen from carts throughout the hotel,
sorting laundry into correct size loads, utilizing industrial washers, dryers
and pressers, folding and distributing the cleaned linen to storage closets
and/or carts.
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Cleans patio/balcony
areas by sweeping or hosing the floor and wiping down all furniture and
fixtures, picking up garbage and cleaning patio/balcony doors and
windows.
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Provides assistance to
other employees and departments to contribute to the best overall performance
of the department and hotel.
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SUPERVISORY DUTIES - None
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Requirements:
COMPETENCIES
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STRATEGIC SKILLS
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Proficient in position
required job skills and knowledge. Intelligent in grasping and integrating
new information. Is an active learner with a strong sense of curiosity. Has
natural instincts and insight for finding the best solution to unclear
situations, issues and problems. Considers multiples resources and methods
for analyzing problems. Makes great decisions.
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OPERATING SKILLS
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Is effective in
prioritizing work; consistently manages time and processes to create maximum
efficiency with minimum disruption or redundancy. Is time sensitive,
understands how work and processes fit in with other departmental or business
priorities and objectives. Is able to adjust work to accommodate expected and
unexpected changes. Is able to gauge progress with respect to overall impact
and results.
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COURAGE
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Can think and act
independently with confidence. Has personal fortitude and integrity when
faced with challenges.
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ENERGY AND DRIVE
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Energetic and takes
initiative. Is pro-active and persistent in pursuing and completing tasks.
Strives to exceed expectations and goals.
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PERSONAL AND INTERPERSONAL SKILLS
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Welcoming and warm
personality. Able to engage easily and actively connect with others. Is
genuinely caring and compassionate; visibly demonstrates desire to understand
others. Creates confidence and trust with others, is socially aware of self
and others and is known for communicating the right message at the right
time. Utilizes a variety of approaches and communication techniques tailored
to each situation. Is comfortable in conversing with individuals from a
variety of backgrounds and at all organizational levels. Is direct yet
tactful and considerate of audience. Positively accepts and provides
feedback.
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KNOWLEDGE/SKILLS
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Must have basic
knowledge of general cleaning principles, use of cleaning products and
operation of standard cleaning equipment. Must have vision ability to see
minute debris and dirt in poorly lit areas, and to read written instructions
and computer print-outs. Must be able to understand and follow verbal/written
instructions and communicate both verbally and in writing.
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ABILITIES
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Must have upper body
strength to lift up to 50lbs. continually throughout a shift. Must have
finger, hand and upper body dexterity to push, pull and move levers,
equipment and furniture throughout a shift. Must be able to work with arms
raised above head throughout a shift. Must be able to maneuver fully loaded
maid cart, weighing up to
50lbs., through
hallways and into/out of closets during entire work day.
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EDUCATION/FORMAL TRAINING
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No formal education or
training
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EXPERIENCE
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None
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MATERIAL/EQUIPMENT USED
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Basic commercial
cleaning equipment such as vacuums, floor buffers and carpet cleaning
equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers
and pressers. Exposure to hazardous chemicals on a continual basis.
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ENVIRONMENT
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Prolonged strenuous
physical activity in indoor climate-controlled environment. Excessive heat
and humidity in laundry. Inside 95% of shift.
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