If you are good with technology and have a caring personality, The National Domestic Violence is seeking a temporary technology assistant here in Austin, Texas. The full-time position will be for 18 months, and you will be required to work 40 hrs. a week.  First you will need to download the application and then email it to M. Contreras. 

The National Domestic Violence Hotline (NDHV) has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. NDVH provides confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety.

The Technology Assistant (TA) is a member of the NDVH Technology team. Under the supervision of the Director of Technology, the TA provides general technology assistance to the entire staff at the Hotline office. 

1. Support the Hotline Technology and Data team with a wide variety of tasks, projects and administrative needs. 

2.Provide fast and friendly general assistance to nearly 200 Hotline employees, in both PC and Mac environments. 

3.Set up teleconference meetings, as needed, utilizing web-based video and audio solutions.

4. Assist with Helpdesk requests, such as basic computer troubleshooting, resource database questions, Google Apps for Work, and more. 

5.Create supportive documentation to promote technology/software adoption among Hotline staff, including processes, tip-sheets and more. 

6.Complete projects as assigned by the Director of Technology, including but not limited to research, vendor communication, and report compilation. 

1. Minimum of an Associate Degree in Technology or closely related field or any combination of related education and experience with a document record of the ability to perform duties and responsibilities of the position. (Equivalency formula: two years of experience is equal to one year of education.) 

2. Strong interpersonal skills to quickly and effectively notify, update and resolve issues for a large staff in a 24/7/365 environment. 

3. The ideal candidate is a fast learner, with excellent time management and organizational skills, and a willingness to help others. 

4. Working knowledge of Salesforce is highly preferred, but not required. 

5.Working knowledge of WordPress and Linux hosting environments is highly preferred, but not required. 

1.  Ability to read, write and converse in English. 

2.Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of situations, to effectively work long and at times odd hours, while maintaining a sense of humor. 

3. Works in a normal office environment with minimum exposure to dust, noise, or temperature extremes. 

4. Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations. 

The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.

The employee will be required to perform any other job-related duties as required by the job objectives, mission and philosophy of NDVH. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.