Are you in organized person? Are you good with sorting things out, and do you have an upbeat attitude? Omni Hotels is hiring a bell-person, and job is located right here in Austin in the Southpark business complex.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.

Job Description

Summary: To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. 

1.Use friendly and appropriate expressions when engaging guests

2.Be fully acquainted with the different points of interest

3.Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests

4.Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

5.Ensure that the public areas, bell closet are maintained, clean and tidy

6.Follow-up with guest complaints to ensure that any problems are resolved

7.Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas

8.Utilize bell carts effectively and with caution

9.Ensure the floor is covered 100% of the time, including the Front Desk

10.Direct guests to the Front Desk or meeting rooms

11.Call taxis and/or shuttle for guests as needed

12.Assist, retrieve and load luggage for guests

13.Notify the Front Desk and Guest Services of VIP arrivals whenever possible

14.Engage in conversation with as many guests as possible

15.Attend all designated staff meetings and training sessions

16.Complete all tasks assigned by manager

17.Aid guests in locating other areas of the hotel (walk them to destination if possible)

18.Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

19.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

1.Excellent customer service skills

2.Must have strong communication, presentation, training and organizational skills

3.Maintain a professional business appearance, attitude and performance

4.Must be able to work a flexible schedule including weekends and holidays

5.Candidates must be able to speak fluent English

6.Must be 21 years of age or older and able to pass a drug screen

7.Must possess valid Texas drivers license and have clean driving record

SHIFT: Full-time; Front office operations

HOURS: Hourly